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Legal Notices and Plan Documents

Please see below for notices related to your healthcare and benefits provided by Living Branches.​

  • Meritain Health portal user guide
    Click here to learn how to register, print an ID card, view your claims, and much more!
  • Insurance carrier contact information
    Medical: Meritain 1-800-925-2272 www.meritain.com Prescription: SmithRx 1-844-454-5201 www.smithrx.com Mail order prescription: Amazon Pharmacy (through SmithRx) 1-855-206-3605 www.amazon.com/smithrx ​ Telemedicine Teladoc 1-800-835-2362 www.teladoc.com/aetna HSA & FSA HealthEquity 1-866-346-5800 www.healthequity.com
  • Search for a Medical provider
    Click here and select Aetna Choice POS II (Open Access).
  • Estimate the cost of a service or procedure
    Click here to learn more about the Meritain Cost Estimator Tool.
  • Prescription medicine information through SmithRx
    Covered prescriptions: Click here to determine which medications are covered under your plan and any applicable limitations. Mail order pharmacy information: Click here for enrollment instructions. Other helpful resources from SmithRx, your Prescription provider: Understanding your SmithRx prescription benefits (in English and Spanish) National chain pharmacy listing How to use the SmithRx portal
  • How do I use Telemedicine?
    When you enroll in our healthcare plan, you have access to use telemedicine by using the Teladoc app. This allows you to speak with a doctor 24/7 by phone, text, or video chat. Click here to learn more.

Your Healthcare Advocate

We have a dedicated Healthcare Advocate from Lacher who is ready to help you with:

  • Claims that you believe haven't been properly paid

  • Questions regarding a bill sent by a doctor, dentist, lab or hospital

  • Further clarification on any insurance matters

  • Questions about your healthcare benefits
    ​​

Stephanie Cassel

Direct line: 267-498-0600  
stephanie@lacherinsurance.com

Fax: 215-723-8604

© Living Branches. All rights reserved.

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