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Legal Notices and Plan Documents

Please see below for notices related to your healthcare and benefits provided by Living Branches.

  • Insurance carrier contact information
    Medical: Meritain 1-800-925-2272 www.meritain.com Prescription: SmithRx 1-844-385-7612 www.smithrx.com Mail order prescription: Amazon Pharmacy (through SmithRx) 1-855-206-3605 www.amazon.com/smithrx ​ Telemedicine Teladoc 1-800-835-2362 www.teladoc.com/aetna HSA & FSA HealthEquity 1-866-346-5800 www.healthequity.com
  • Search for a Medical provider
    Click here and select Aetna Choice POS II (Open Access).
  • Prescription medicine information through SmithRx
    Covered prescriptions: Click here to determine which medications are covered under your plan and any applicable limitations. Mail order pharmacy information: Click here for enrollment instructions. Other helpful resources from SmithRx, your Prescription provider: Understanding your SmithRx prescription benefits (in English and Spanish) National chain pharmacy listing How to use the SmithRx portal
  • How do I use Telemedicine?
    When you enroll in our healthcare plan, you have access to use telemedicine by using the Teladoc app. This allows you to speak with a doctor 24/7 by phone, text, or video chat. Click here to learn more.
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