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Frequently Asked Questions

  • Meritain Health portal user guide
    Click here to learn how to register, print an ID card, view your claims, and much more!
  • Insurance carrier contact information
    Medical: Meritain 1-800-925-2272 Prescription: SmithRx 1-844-454-5201 Mail order prescription: Amazon Pharmacy (through SmithRx) 1-855-206-3605 ​ Telemedicine Teladoc 1-800-835-2362 HSA & FSA HealthEquity 1-866-346-5800
  • Search for a Medical provider
    Click here and select Aetna Choice POS II (Open Access).
  • Estimate the cost of a service or procedure
    Click here to learn more about the Meritain Cost Estimator Tool.
  • Prescription medicine information through SmithRx
    Covered prescriptions: Click here to determine which medications are covered under your plan and any applicable limitations. Mail order pharmacy information: Click here for enrollment instructions. Other helpful resources from SmithRx, your Prescription provider: Understanding your SmithRx prescription benefits (in English and Spanish) National chain pharmacy listing How to use the SmithRx portal
  • How do I use Telemedicine?
    When you enroll in our healthcare plan, you have access to use telemedicine by using the Teladoc app. This allows you to speak with a doctor 24/7 by phone, text, or video chat. Click here to learn more.
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